Our goal is to make our services easy and accessible for you. Should a question arise
about publishing your web site or setting up your email account, then you may find an answer among the information we
have posted in these sections. Recently, we also opened a customer service newsgroup where you can draw on the combined experience of
other customers in addition to our in-house staff.
For specific inquiries please contact us via electronic
mail or, during business hours, call our customer service hot-line at
+1 201-934-9411, Ext. 3.
Windows and other operating systems come with a number of helpful tools
to diagnose connectivity problems.
Use the Windows "Start" button, select "Run" and type
the program name. Once the program starts, click on the "More Info" button.
The program reports your computer's currently assigned IP address, and
the address of the gateway through which you are accessing the Internet. This information
enables Technical Support to attempt to contact your PC.
The IP address of your DNS (domain name) server can be helpful, if you
are unable to open a site by it's domain name.
Run this program from the Command Line prompt to determine if your
computer is able to reach another computer on the Internet.
Pinging 18.104.22.168 with 32 bytes of data:
Reply from 22.214.171.124: bytes=32 time=250ms TTL=115
Reply from 126.96.36.199: bytes=32 time=240ms TTL=115
Reply from 188.8.131.52: bytes=32 time=220ms TTL=115
Run this program from the Command Line prompt, if PING fails to reach its
TRACERT allows you to determine at which exact point on the Internet the
network problem occurs.
Tracing route to status.Argos.net [184.108.40.206] over a maximum of 30 hops:
1 231 ms 230 ms 210 ms 194.ATM6-0-0.GW1.NYC1.ALTER.NET [220.127.116.11]
2 230 ms 210 ms 221 ms avnet-gw.customer.ALTER.NET [18.104.22.168]
3 210 ms 250 ms 211 ms 22.214.171.124
4 321 ms 270 ms 251 ms 126.96.36.199
5 * *
* hmsoftware1-gw.customer.alter.net [188.8.131.52]
* * Request timed out.
- DNS Stuff
Excellent diagnostic information for IP addresses and domain names.
- Sam Spade
Comprehensive collection of on-line diagnostic and reference tools.
- Internet Health Report
Hourly status of backbone performance.
Run a traceroute from systems around the world to determine localized
- Visual Route
Follow the progress of trace routes on a world map.
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