[solutions provided]

Our goal is to make our services easy and accessible for you. Should a question arise about publishing your web site or setting up your email account, then you may find an answer among the information we have posted in these sections. Recently, we also opened a customer service newsgroup where you can draw on the combined experience of other customers in addition to our in-house staff.

For specific inquiries please contact us via electronic mail or, during business  hours, call our customer service hot-line at   +1 201-934-9411, Ext. 3.

Diagnostic Tools

Windows and other operating systems come with a number of helpful tools to diagnose connectivity problems.

WINIPCFG.EXE

Use the Windows "Start" button, select "Run" and type the program name. Once the program starts, click on the "More Info" button.

The program reports your computer's currently assigned IP address, and the address of the gateway through which you are accessing the Internet. This information enables Technical Support to attempt to contact your PC.

The IP address of your DNS (domain name) server can be helpful, if you are unable to open a site by it's domain name.

 [Screen WinIPCfg.exe]

PING.EXE

Run this program from the Command Line prompt to determine if your computer is able to reach another computer on the Internet.

C:\> ping 157.130.255.13

Pinging 157.130.255.13 with 32 bytes of data:

Reply from 157.130.255.13: bytes=32 time=250ms TTL=115
Reply from 157.130.255.13: bytes=32 time=240ms TTL=115
Reply from 157.130.255.13: bytes=32 time=220ms TTL=115

TRACERT.EXE

Run this program from the Command Line prompt, if PING fails to reach its destination.

TRACERT allows you to determine at which exact point on the Internet the network problem occurs.

C:\> tracert status.Argos.net

Tracing route to status.Argos.net [63.107.174.32] over a maximum of 30 hops:

1 231 ms 230 ms 210 ms 194.ATM6-0-0.GW1.NYC1.ALTER.NET [146.188.177.117]
2 230 ms 210 ms 221 ms avnet-gw.customer.ALTER.NET [137.39.63.197]
3 210 ms 250 ms 211 ms 208.210.39.1
4 321 ms 270 ms 251 ms 207.99.11.1
5   *      *      *    hmsoftware1-gw.customer.alter.net [157.130.255.14]
6   *      *      *    Request timed out.

Trace complete.

[Helpful Links]

  • DNS Stuff
    Excellent diagnostic information for IP addresses and domain names.
  • Sam Spade
    Comprehensive collection of on-line diagnostic and reference tools.
  • Internet Health Report
    Hourly status of backbone performance.
  • TraceRt.com
    Run a traceroute from systems around the world to determine localized outages.
  • Visual Route
    Follow the progress of trace routes on a world map.

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This page was last updated on 08/01/99 12:46:43 AM.
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